Ordering
To place an order, please contact us by

email or by telephone 0870 225 6787

If you can’t find exactly what you are looking for on our site, or you have found something you like, but want different dimensions, then please contact us to discuss your ideas.

Payment
We will only ask for a 50% deposit to confirm your order, with the balance due before delivery.

In the case of an ongoing project or series of projects/items the balance is due as each phase is completed.

Your deposit can be paid either by cheque or bank transfer.

Delivery
All our furniture is handmade to order. Our delivery time is usually 6-8 weeks from confirmation of order, though it may be earlier and occasionally slightly later. At the time of placing your order we will give you an estimate of when delivery is likely to be and confirm dates with you nearer completion.
Delivery will be charged at cost and this will be established at the time of ordering if possible.

Our aim is to deliver as quickly as possible. We always try to deliver at a time to suit you.

We will check your furniture before delivery to ensure it reaches you in excellent condition.
If you accept a delivery date that you subsequently cannot meet, please let us know within 7 days or a re-delivery charge may apply.

Please be aware that if you wish to amend your order that it may result in a delay.
We regret that we are not able to dispose of furniture that you are replacing
We cannot accept responsibility for goods that are delayed due to circumstances that are beyond our control (manufacture and transport strikes, bad weather etc). This is very rare but can happen occasionally and can interfere with our delivery schedule.
WE WOULD APPRECIATE IT IF YOU WOULD INFORM US OF ANY PROBLEMS WITH VEHICLE ACCESS OR PARKING TO ENSURE SMOOTH DELIVERY OF YOUR GOODS.

Measuring Up
It is very important that you measure carefully where your furniture is going to go.
Narrow doorways, staircases and tight corners can make it impossible to deliver your order.

Please check these details carefully in advance of placing your order since we cannot issue refunds if we deliver the items and we cannot transport them to your desired location, or that they do not fit!

Guarantees and Refunds
All products are handmade to order from solid woods, leathers, fabrics and metal and each item will be individual. Because of this each piece of furniture will have slight differences in colour and structure. Wood and leather pieces will certainly have different grain patterns.

We cannot offer any guarantees or refunds for furniture that has been damaged due to exposure to sunlight or changes in temperature, furniture that has been dismantled, damaged in transit or warped due to uneven floors after the customer has taken receipt of the goods.

We unfortunately cannot offer any guarantees or refunds on furniture that will be used in hotels, bars and restaurants.

When furniture has been ordered at different times, we cannot guarantee to match fabrics or other materials.

Cancellation of Orders
An order can be cancelled up to 7 days from the point of order for a full refund of the deposit.

Orders cancelled 7 to 21 days after point of order will be subject to a 50% refund of the deposit placed.

Due to the bespoke nature of our business and because our furniture is made entirely to your specifications and not from stock, once this cancellation period has elapsed it will not be possible to cancel the order or return the furniture after delivery
Bespoke Orders

• When a bespoke project is being designed to order there is no specific charge for time spent on designs.

• The designs are the property of The Damngoodfurniture Company and are covered under copyright until such time as we are instructed to proceed, at which point they become the property of the client.

• Should the client choose to take a design elsewhere for manufacture then you will be liable for 8% of price quoted to cover the design costs.

Privacy Policy
• When you register with our website, in order to respond to your requirements we need to know your name, email address and contact telephone number. We will not share any of this information with third parties, but will send you information that we think may be for interest to you. We wont bombard you and you can unsubscibe at any time.
By submitting your information you consent to the use of the information as set out in this Policy.

All information is stored in compliance with the Data Protection Act. We do not and will not supply your personal information to any other person or organisation unless you have expressly authorised us to do so.

No financial details are stored by our company at any time.