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Ordering
To place an order, please contact us by
email
or by telephone 0870
225 6787
If you can’t find exactly what you
are looking for on our site, or you have
found something you like, but want different
dimensions, then please contact us to
discuss your ideas.
Payment
We will only ask for a 50% deposit to
confirm your order, with the balance due
before delivery.
In the case of an ongoing project or series
of projects/items the balance is due as
each phase is completed.
Your deposit can be paid either by cheque or
bank transfer.
Delivery
All our furniture is handmade to order.
Our delivery time is usually 6-8 weeks
from confirmation of order, though it
may be earlier and occasionally slightly
later. At the time of placing your order
we will give you an estimate of when delivery
is likely to be and confirm dates with
you nearer completion.
Delivery will be charged at cost and this
will be established at the time of ordering
if possible.
Our aim is to deliver as quickly as possible.
We always try to deliver at a time to
suit you.
We will check your furniture before delivery
to ensure it reaches you in excellent
condition.
If you accept a delivery date that you
subsequently cannot meet, please let us
know within 7 days or a re-delivery charge
may apply.
Please be aware that if you wish to amend
your order that it may result in a delay.
We regret that we are not able to dispose
of furniture that you are replacing
We cannot accept responsibility for goods
that are delayed due to circumstances
that are beyond our control (manufacture
and transport strikes, bad weather etc).
This is very rare but can happen occasionally
and can interfere with our delivery schedule.
WE WOULD APPRECIATE IT IF YOU WOULD INFORM
US OF ANY PROBLEMS WITH VEHICLE ACCESS
OR PARKING TO ENSURE SMOOTH DELIVERY OF
YOUR GOODS.
Measuring Up
It is very important that you measure
carefully where your furniture is going
to go.
Narrow doorways, staircases and tight
corners can make it impossible to deliver
your order.
Please check these details carefully in
advance of placing your order since we
cannot issue refunds if we deliver the
items and we cannot transport them to
your desired location, or that they do
not fit!
Guarantees and Refunds
All products are handmade to order from
solid woods, leathers, fabrics and metal
and each item will be individual. Because
of this each piece of furniture will have
slight differences in colour and structure.
Wood and leather pieces will certainly
have different grain patterns.
We cannot offer any guarantees or refunds
for furniture that has been damaged due
to exposure to sunlight or changes in
temperature, furniture that has been dismantled,
damaged in transit or warped due to uneven
floors after the customer has taken receipt
of the goods.
We unfortunately cannot offer any guarantees
or refunds on furniture that will be used
in hotels, bars and restaurants.
When furniture has been ordered at different
times, we cannot guarantee to match fabrics
or other materials.
Cancellation of Orders
An order can be cancelled up to 7 days
from the point of order for a full refund
of the deposit.
Orders cancelled 7 to 21 days after point
of order will be subject to a 50% refund
of the deposit placed.
Due to the bespoke nature of our business
and because our furniture is made entirely
to your specifications and not from stock,
once this cancellation period has elapsed
it will not be possible to cancel the
order or return the furniture after delivery
Bespoke Orders
• When a bespoke project is being
designed to order there is no specific
charge for time spent on designs.
• The designs are the property of
The Damngoodfurniture Company and are
covered under copyright until such time
as we are instructed to proceed, at which
point they become the property of the
client.
• Should the client choose to take
a design elsewhere for manufacture then
you will be liable for 8%
of price quoted to cover the design costs.
Privacy Policy
• When you register with our website,
in order to respond to your requirements
we need to know your name, email address
and contact telephone number. We will not share any of this information with third parties, but will send you information that we think may be for interest to you. We wont bombard you and you can unsubscibe at any time.
By submitting your
information you consent to the use of
the information as set out in this Policy.
All information is stored in compliance
with the Data Protection Act. We do not
and will not supply your personal information
to any other person or organisation unless
you have expressly authorised us to do
so.
No financial details are
stored by our company at any time.
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